The Rijksakademie van beeldende kunsten will, within the limits of reason, do everything possible to make visits to the complex, and to the exhibitions and activities organized by Rijksakademie, proceed in accordance with the your wishes.
The Rijksakademie will endeavor as much as possible to minimize any inconvenience to its visitors, as well as to ensure the safety of the visitor as much as possible.
General conditions: definitions
By Rijksakademie and RABK (Rijksakademie voor beeldende kunsten) is meant the organization that manages and operates the complex, including but not limited to the board of directors, employees, residents, volunteers and other functionaries authorized to act on behalf of this organization.
Rijksakademie is understood to be the whole of spaces (built-up and unbuilt) that fall within the jurisdiction or management the board of directors of the Rijksakademie, including but not limited to studios, project spaces, workshops, meeting rooms, restaurant, coffee room, terrace, garden, park, other outdoor space, depot and annexes.
"Visitor" means anyone who, in some way, directly or indirectly, makes an agreement with the Rijksakademie for the purpose of entering the complex and/or attending a presentation or an activity organized by the Rijksakademie for regular visitors during regular opening hours.
These General Visiting Conditions apply to any agreement between the Rijksakademie and a visitor. The terms do not apply to special activities outside of opening hours and/or targeted to other than regular visitors, such as in the case of space rentals, catering and such.
Ticket sales, offers and prices
None of the information, prices or other notices provided by the Rijksakademie are optional. The Rijksakademie accepts liability for any errors made by the institution itself in the prices, notices or other information provided to the visitor.
This liability applies only to the personal information material present at the Rijksakademie at the time of the claim, or recently distributed on behalf of Rijksakademie. The Rijksakademie is not liable for errors caused by intent, fault or negligence of a third party.
Upon request of authorized persons, including but not limited to employees and volunteers of the Rijksakademie, the visitor is obliged to show his or her admission ticket at any time, together with any card or voucher entitling the holder to a discount on admission fees.
The potential visitor is not entitled to receive a refund of the entry fee, or any other compensation, in case of loss or theft of the ticket before entering the complex.
If a potential visitor does not use a pre-purchased ticket, this is at the sole expense and risk of the visitor. This is also the case if the ticket is valid only for a certain time and/or date. A ticket cannot be exchanged once it is issued. There is also no refund for the entry fee. However, the paid entry price may be refunded if circumstances beyond their control make the buyer’s visit impossible, but this may be done only after review by the management.
The potential visitor may be denied access to the complex if it appears that the ticket, discount card or voucher is not obtained from the Rijksakademie or an authority designated for this purpose by the Rijksakademie.
The Rijksakademie will refund the actual entry fee and travel expenses paid by the visitor only if the visitor has to leave the complex early in case of an actual calamity for which the complex needs to be evacuated completely or partially.
Visit to the complex
While visiting the complex, the visitor must behave in accordance with public policy, good morals and the rules governing the nature of the activity visited. Visitors are also obliged to follow instructions given by representatives of the Rijksakademie, including but not limited to its staff and volunteers.
If the visitor is found to be in conflict with these standards, rules and instructions, according to the reasonable observation of a member of the Rijksakademie who must be recognizable as such, the visitor may be denied further access to the complex, without having any right to reimbursement of the cost of the ticket or any other costs incurred.
Parents or counselors of children are at all times responsible and accountable for the behavior of children brought with them. Teachers and group leaders are responsible and accountable for the behavior of the group members guided by them.
Among other things, in the complex it is forbidden for visitors:
a. to offer third parties goods of any kind for sale, or to provide goods free of charge;
b. to block the way, or obstruct the view of exhibited objects to other visitors, intentionally or for long periods of time;
c. to inconvenience other visitors; this is understood to include, but is not limited to the use of mobile telephones, walkmans or other sources of noise nuisance. At certain times, and in certain spaces the use of such apparatus can however be explicitly permitted by the Rijksakademie;
d. to be accompanied by (house)pets, unless this is explicitly permitted in certain spaces, or in the case of guide dogs for the blind or other service animals when accompanying a visitor with met appropriate identification;
e. to smoke in any enclosed space, or to bring foodstuffs or drinks into any indoor spaces of the complex;
f. to carry in objects or materials which are potentially dangerous, in the judgement of staff of the Rijksakademie who are recognizable or identified as such; these may include, but are not limited to canes, umbrellas, or large, closed bags or backpacks. These can be deposited for the duration of the visit at a spot indicated by the Rijksakademie for this purpose;
g. to make use of wheelchairs, baby buggies or strollers in such delimited spaces as the Rijksakademie deems unsuitable for such vehicles;
h. to touch exhibited objects, or exhibition components such as vitrines, lighting, partitions and such, unless this is specifically and explicitly permitted. Parents and chaperones of children are strictly obliged to see to it that children accompanying them do not touch objects exhibited. Small children must be conveyed in strollers or buggies, or hold the parent's hand. Similarly, teachers or chaperones of groups are responsible for seeing that members of groups they accompany do not touch exhibited objects.
Unless there has been prior written permission given by the direction of the Rijksakademie, visitors are forbidden to make photographic, film or video recordings using lights, flash apparatus or tripods.
Furthermore, without prior written permission from the directors of the Rijksakademie, it is forbidden to publish, duplicate or distribute photographs, films or video recordings made in the Rijksakademie in any way or in any medium whatever, including electronic or digital media.
Complaints and damage claims
The Rijksakademie will do everything within its power to see that a visit to the complex or to exhibitions or activities organized by the Rijksakademie will go according to the expectations created by its published offerings; this includes the responsibility to keep the public informed as well as possible regarding total, partial or early closure of the complex, or of exhibitions organized by the Rijksakademie. Further, the Rijksakademie will inform potential visitors of possible inconvenience caused by maintenance work, renovations or the installation of exhibitions. However, visitors can not base damage claims or other representations on any eventual possible failure to do so.
Claims are not possible with regard to the following complaints and circumstances, unavoidable for the Rijksakademie, and can therefore never be the basis for any obligation on the part of the Rijksakademie to pay damages to a visitor:
a. complaints with regard to items from the permanent collection of the Rijksakademie not being on view;
b. complaints with regard to partial closure of the complex, which is understood to include but not be limited to closures as a result of the installation or dismantlement of exhibitions;
c. complaints and circumstances regarding annoyance or nuisance caused by other visitors; this is understood to include but not be limited to noise nuisance, improper conduct, theft or harassment;
d. complaints or circumstances regarding inconvenience or discomfort caused by maintenance work, which is understood to include but not be limited to renovations or the redesign of spaces;
e. complaints or circumstances regarding the failure of facilities in the complex to function according to expectations.
Complaints regarding, and requests for reclamation involving the agreement between the Rijksakademie and a visitor must arrive arrive in the hands of the Rijksakademie in written form within six weeks of the date of the visit. Complaints and claims that are submitted later than that will not be considered.
The Rijksakademie investigates complaints, and will respond in written form within 30 days of receiving them. If the investigation is not yet completed within that time, the complainant will be so informed, as they will also be at the earliest moment when the investigation has been completed.
Visitors can submit complaints, claims and suggestions for improvements in written form.
Liability of the Rijksakademie
The Rijksakademie is never responsible for damages which arise as a result of prices quoted, announcements or other forms of information provided to the visitor by the Rijksakademie and/or possible third parties, except in cases where, and then only to the extent to which this damage is the direct result of a deliberate act or gross negligence on the part of the Rijksakademie and/or its staff.
A visitor's time in the complex is at the visitor's own risk and on the visitor's own account.
The Rijksakademie is only liable for material damages and/or consequent damages suffered by a visitor, or injuries caused to a visitor, that are the direct and exclusive result of deliberation or gross negligence on the part of the Rijksakademie.
In no case whatsoever is the Rijksakademie liable for a sum in damages higher than:
a. the actual admission price paid and travel costs actually expended, or, in case that is more,
b. the compensation for the damages obtained from another, third party.
The Rijksakademie is never liable for damage to a visitor's vehicle except in cases where, and then only to the extent that this damage occured on or in the complex and this damage is the direct consequence of deliberation or gross negligence on the part of the Rijksakademie and/or its staff.
The Rijksakademie is never liable for any direct or indirect damages whatsoever which may be a direct or indirect consequence of any defect, any quality or circumstance in, on or arising from any real property of which the Rijksakademie is the owner, leaser or leasee or tenant, or which is otherwise at the disposal of the Rijksakademie, except in cases where, and then only to the extent to which the damage is a direct consequence of deliberation or gross negligence on the part of the Rijksakademie and/or its staff.
If the Rijksakademie receives goods, or if goods come in any way whatsoever to be deposited, stored or left at the Rijksakademie, without the Rijksakademie having made any agreement for the storage of same, the Rijksakademie is never liable for damage which may arise from any cause to or in connection with said goods, unless the Rijksakademie has deliberately caused the damage, or the damage is the result of gross negligence on the part of the Rijksakademie.
The total liability of the Rijksakademie for liable failures to fulfill the Visiting Conditions is limited to reimbursement of direct damages and shall in no case be more than the rules concerning damages set forth in article 5.3.
The Rijksakademie shall have no liability whatsoever for indirect damages, which are understood to include but not be limited to consequent damages, loss of profits or salary, missed discounts, etc.
The maximum sums stated in article 5.3 are not applicable if, and to the extent that damage is the consequence of deliberation or gross negligence on the part of the Rijksakademie or one of its functionaries.
Circumstances beyond our control
Circumstances beyond the control of the Rijksakademie, as a result of which the Rijksakademie cannot be held responsible for possible shortcomings, include any and all unforeseeable situations which would make the fulfillment of its agreements so difficult for the Rijksakademie that, temporarily or permanently, the fulfillment of said agreements becomes impossible or at least problematic.
Among such circumstances are to be understood circumstances involving persons and/or services and/or institutions upon which the Rijksakademie depends for carrying out the visiting agreement, as well as anything which the above named persons, services or institutions regard as circumstances beyond their control, or which would be conditions for suspending or cancelling their agreements, as well as liable failures on their part.
In cases of circumstances beyond its control, the Rijksakademie can move an event, exhibition or presentation to another date, another location, or annul it entirely. In these cases ‘circumstances beyond its control’ should be more broadly understood to include calamities, illness and/or cancellations by directly involved staff, residents or guests, fire, inclement weather, etc.
In the case of cancellation of an event, exhibition or presentation, the organizer will refund the price of the ticket to visitors. Refunds will be made exclusively in the manner indicated by the organizer. Service costs or other (consequent) damages, direct or indirect, will not be reimbursed.
Lost and found
Objects found in the complex by visitors should be turned in at the Information Desk.
The Rijksakademie will make every reasonable effort to determine the identity of the owner or rightful claimant to objects found. After six months, items which go unclaimed will be turned over the the local police.
If an owner or claimant for an article does come forward, they will have the option of picking up the item in person, or having it sent to them upon payment of the postage or delivery costs. In either case, they must present proper proof of their identity.
The applicability of these Visitor's Conditions does not exclude the possible applicability of other (contractual) conditions and/or regulations of the Rijksakademie.
The law governing these Visitor's Conditions and the agreement between the visitor and the Rijksakademie is that of the Kingdom of the Netherlands.
All disputes which arise from agreements between the visitor and the Rijksakademie shall be brought exclusively before the duly empowered courts in Amsterdam for adjudication.